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Published Questions and Answers

Here we will anonymously publish questions and answers that are submitted through the 'Submit Question' button to ensure consistent and fair information distribution among all participants.

Who are the brands behind this RFP?
Emery & Partners is conducting this RFP on behalf of a valued client, partnering with some of the most renowned sports clubs from the Erste Bundesliga, Premier League, and Formula 1. While specific names cannot be revealed at this stage, participants will be working with leading brands in the sports industry, providing an exciting and prestigious opportunity.
What is the geographical reach of the project?
The project has a broad geographical reach, initially focusing on the EEA, particularly Germany, Italy, Spain, and Greece. Providers are expected to demonstrate flexibility in expanding within the EEA to meet our client's needs. Additionally, there are exciting prospects for future growth in major global markets, including the UK, US, Australia, China, and Brazil.
When will mutual NDAs be signed?
Mutual NDAs will be signed with providers who advance to the next round of deeper discussions. To encourage broad participation in this initial round, we have kept the process as accessible as possible. We look forward to collaborating more closely with providers who progress, ensuring a productive partnership.
Are the projected volumes existing card programs you wish to migrate to a new issuer?
No. These are entirely new fan engagement programs that our client is launching in collaboration with renowned sports clubs from the Erste Bundesliga, Premier League, and Formula 1. The goal is to monetize fan loyalty where payment cards will be one essential feature of the engagement strategy.
Are you looking for an issuer (BIN sponsor) and processor, or just one or the other?
Ideally, we are looking for a provider that can offer both issuer and processing services, as this would greatly simplify coordination and enhance efficiency. In this RFP, our primary focus is on European E-Money Institutes for card issuing. However, if you are also a processor, have an established processing partner, or collaborate with a preferred processor, we welcome those options. We value partners who can offer a comprehensive solution to help make this project as seamless as possible.
Are you an EMI, or are you looking for a provider who can onboard their customers and safeguard their funds?
Neither Emery & Partners nor our client is an EMI. We are seeking a partner who can expertly handle the regulatory requirements, including customer onboarding and safeguarding funds, ensuring a seamless and compliant process for our clients. Regarding customer onboarding, we expect a seamless customer experience, which means that handing over customers during the onboarding process is something we would need to assess together. We might prefer to handle the customer onboarding (KYC) process for our partner through APIs to ensure the best experience for our customers.
Are you looking for physical cards and tokenised cards?
Yes, we are looking for both physical and tokenized cards to provide flexibility and meet a wide range of customer preferences.
Could you please provide us more details on these questions 36, 37, 38, 43, 59, and 71?
Questions 36-38: Do you offer cash management services for managing customer balances? Can you connect additional banks for cash management? Do you establish trust accounts to secure customer funds? These questions refer to how the funds of the cardholders are secured, and whether you are open to shifting the cash management of the funds to the sponsoring bank of the sports club. Question 43: Do you offer cloud-based solutions for flexibility and global reach? This question refers to system stability and whether your solution is on-premise or cloud-based, specifically in terms of scalability and handling sudden peaks in usage. Question 59: Do you facilitate data exchange with CRM systems via API? This question refers to your ability to provide customer data on payment behavior through APIs, which could be used by our CRM system to run targeted campaigns, for instance. Question 71: Are you open to collaborating with additional service providers (e.g., CRM, ERP systems)? This question refers to your general willingness to integrate with or supply data to CRM, ERP, and other systems so that this data can be used for purposes such as running marketing campaigns, analyzing customer behavior, setting behavioral triggers, and measuring results.
Who will be the end users of the cards? Is it retail users or business users?
End users are retail users, i.e. private persons.

General FAQs

Find answers to frequently asked questions about the RFP.

What is the purpose of this RFP?
Emery & Partners is designated to lead the implementation of a fan engagement program that includes issuing approximately 500,000 payment cards in Europe, in collaboration with prestigious sports and entertainment brands. We seek reliable partners in card issuing and processing to support this initiative.
What does the project involve?
The project involves creating multi-tiered membership programs for world-class sports and entertainment brands. Each tier will offer a branded payment card that enables members to earn points through transactions, which can be redeemed for exclusive rewards.
Who can participate in this RFP?
We welcome proposals from established service providers specializing in card issuing and processing, especially those with experience in handling large-scale projects and compliance with European financial regulations.
What are the technical requirements for service providers?
Partners must have an API-first approach, providing well-documented APIs for real-time data exchange, synchronization of transaction data, and secure data transmission compliant with GDPR.
What operational capabilities are required from the service providers?
Providers must manage end-to-end card processes including issuance, activation, maintenance, and deactivation, handle customer inquiries, and provide automated reporting and analytics for backoffice operations.
What licensing requirements must service providers meet?
Service providers must possess valid licenses to issue payment cards in Germany, Italy, Spain, Greece, and potentially the UK, with the ability to scale licensing to additional EEA countries as required.
How do I access and respond to the RFP?
The RFP Excel document can be downloaded via the button "Download". Complete the document and submit it via the button "Upload" by the specified deadline.
What is the deadline for RFP submission?
Responses must be submitted by 23:59 CET on December 20, 2024. Late submissions will not be considered.
Who do I contact for technical difficulties or additional questions?
Use the RFP-Assistant chat feature on the portal for immediate assistance or submit your queries via the "Submit Question"-button for a comprehensive response that will be published on this page and be accessible to all registered participants.
Where can I find more information about Emery & Partners?
Visit our website at www.emeryandpartners.com or contact us via the RFP portal for more detailed information about our mission and the ongoing projects.

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RFP Data Protection Policy

1. Introduction

This Data Protection Policy explains how Emery & Partners ("we," "us," or "our") collect, use, and protect information provided by companies ("participants") participating in our Request for Proposal ("RFP") process. All participants are located within the European Union, and this policy complies with the General Data Protection Regulation (GDPR).

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2. Purpose of Data Collection

We collect and process company data during the RFP process for the following purposes:

  • To assess participants for the current RFP.
  • To evaluate proposals from participating companies.
  • To build an internal knowledge base that allows us to support other companies in need of similar services.
  • To allow participating companies to be considered for future RFPs and client requests, thereby providing opportunities for future business.

3. Data Collected

The data collected may include company details, financial information, technical capabilities, contact information, and other materials necessary for proposal evaluation. We only collect data that is strictly necessary for these purposes.

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4. Legal Basis for Processing

The data processing is conducted based on:

  • Legitimate Interest: Processing is necessary for the evaluation of proposals.
  • Consent: By submitting their RFP response, participants explicitly consent to the storing and use of their data beyond the RFP evaluation period to build an internal knowledge base and to allow consideration for future RFPs and client requests.

5. Data Storage and Security

All data will be stored securely using third-party cloud services that comply with GDPR regulations. We use encryption and other appropriate technical and organizational measures to protect data during communications through our membership portal, and during temporary storage for file submission and internal storage purposes. Data stored on these services will be encrypted, and access will be restricted to authorized personnel only.

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6. Data Sharing

The data will be used internally by Emery & Partners for evaluation, knowledge-building purposes, and for considering participants for future RFPs and business opportunities. We do not share participant data with third parties without explicit consent.

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7. Retention Period

Data collected during the RFP process will be retained to build and maintain our knowledge base, and to allow consideration for future RFPs and client requests. By consenting to participate in the RFP process, companies agree that their data may be retained for these purposes.

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8. Participant Rights

Under GDPR, participating companies have the following rights:

  • Right to Access: Obtain a copy of their data.
  • Right to Rectification: Correct any inaccuracies in their data.
  • Right to Erasure: Request the deletion of their data.
  • Right to Object: Object to further processing of their data.

If you wish to exercise any of these rights, please contact us at partners@emeryandpartners.com.

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9. Consent and Agreement

All participating companies must agree to this Data Protection Policy and consent to the use of their data for additional purposes beyond the RFP (e.g., for knowledge base purposes and for consideration in future RFPs and client requests) before submitting their RFP responses.

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10. Secure Communication

Participants are required to use our secure membership portal for downloading the RFP document and uploading their completed RFP responses. The portal provides secure login credentials for participants to ask questions and access relevant RFP information.

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11. Contact Information

If you have questions or concerns about this policy or how we handle your data, please contact us at partners@emeryandpartners.com.

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